Frequently Asked Questions

What is Lifeline? is proud to offer Lifeline service, which is a program that enables qualifying customers to receive discounts on monthly telephone service. In our version of the program, you will receive free cellular service, a free cell phone and the assurance that you will get no bills and no contracts EVER!

Through Free Cell Provider you can receive*:
A Free Cell Phone, with Free Monthly minutes.
The Federal Communications Commission (FCC) with the help of the Universal Service Administrative Company (USAC) administers the federal Universal Service Fund (USF) that supports the Lifeline program, which has helped low-income consumers afford phone service since 1984.

(*) Benefits vary by state.

How do I qualify for a Free Cell Phone?
The Lifeline program is available to eligible consumers in selected states and territories. Actual requirements vary by state, but in general to qualify for Lifeline, subscribers must either have an income that is at or below 135% of the federal Poverty Guidelines, or participate in one of the following assistance programs:

  • Medicaid
  • Supplemental Nutrition Assistance Program (Food Stamps or SNAP).
  • Federal Public Housing Assistance (Section 8).
  • Low-Income Home Energy Assistance Program (LIHEAP).
  • Other assistance programs in your state.
  • Veterans Pension and Survivors Benefits

To learn about the qualification criteria in your state click here, or select your state from the list on the right.

How do I know if I am eligible?
All new subscribers must demonstrate that they are eligible. In some states, a subscriber’s eligibility may be able to be confirmed through a database. Where a database is not available, subscribers must show proof of eligibility by demonstrating that they meet the income qualifications or participate in a qualifying program listed above.

Is  Lifeline available in my state?
Lifeline  is currently available in Alabama, Arizona, Arkansas, Connecticut, DC, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin.

Can I have a Free Cell Phone if I am enrolled in the Lifeline Program?
No, under FCC rules you may only be enrolled in a single Lifeline program per household.

What does One Per Household mean?
Only ONE Lifeline service may be obtained per household. ‘‘Household’’ is defined as any individual or group of individuals who live together at the same address as one economic unit. An ‘‘economic unit’’ is defined as ‘‘all adult individuals contributing to and sharing in the income and expenses of a household.’’ Lifeline support is available to eligible low-income consumers living in group living facilities. Lifeline applicants may demonstrate when initially enrolling in the program that any other Lifeline recipients residing at their residential address are part of a separate household.

What if I already have a Lifeline Phone Service?
You should contact your Lifeline provider to de-enroll from the Lifeline Program.